Privacy Policy 

 

Ovie commitment to Privacy 

The PCOS Nutritionist Lim­it­ed, a reg­is­tered New Zealand com­pa­ny, trading as Ovie (herein referred to as ‘Ovie’), is com­mit­ted to man­ag­ing per­son­al infor­ma­tion in accor­dance with the New Zealand Pri­va­cy Act 2020 and the Health Information Privacy Code 2020 

This document sets out our poli­cies for man­ag­ing your per­son­al infor­ma­tion and is referred to as our Pri­va­cy Pol­i­cy.

In this Pri­va­cy Pol­i­cy, “we” and “us” refers to Ovie and “you” refers to any indi­vid­ual about whom we col­lect per­son­al information. 

This pol­i­cy does not lim­it or exclude any of your rights under the Pri­va­cy Act. If you wish to seek fur­ther infor­ma­tion on the Pri­va­cy Act, see www.privacy.org.nz. 

Oth­er terms may also apply to you and the infor­ma­tion we hold about you. For exam­ple, if you are employed with us, you may have spe­cif­ic pri­va­cy terms in your employ­ment con­tract with us. 

For what pur­pos­es does Ovie col­lect, hold, use and dis­close your per­son­al information? 

The pur­pos­es for which Ovie usu­al­ly col­lects, holds, uses and dis­clos­es per­son­al infor­ma­tion depends on the nature of your inter­ac­tion with us. This may include: 

• Administer your Account on our network;

• Identify you as a user in our system;

• Determine your health issues as accurately as possible;

• Choose the non-invasive solutions that correspond with you best;

• Give you the best recommendations;

• Track your progress;

• Adjust your recommendations based on your progress;

• Respond to comments, requests and questions and provide customer service;

• Improve the quality of experience when you interact with our Services, including the testing of different page designs to see which performs better;

• Send you administrative email notifications, such as security or support and maintenance advisories;

• Resolve disputes and/or troubleshoot problems;

• Inform­ing you about our ser­vices and prod­ucts that may be of inter­est to you.

• Research­ing, devel­op­ing, and inno­vat­ing our prod­ucts and services. 

• Ful­fill­ing admin­is­tra­tive, man­age­ment and oper­a­tional func­tions asso­ci­at­ed with our ser­vices and prod­ucts (such as admin­is­ter­ing billing and pay­ments, qual­i­ty improve­ment activities). 

• Recruit­ment process­es (includ­ing recruit­ment of vol­un­teers, intern­ships, and work experience). 

• Respond to your enquiries related to employment opportunities or other requests;

• Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes; to send out notifications when changes are made to our policies and other (legal) documents which might concern you; and

• Respond­ing to sub­poe­nas and oth­er legal orders and obligations. 

• Pro­tect­ing or enforc­ing our legal rights and inter­ests (includ­ing defend­ing any claim). 

What infor­ma­tion does Ovie col­lect about you? 

Cus­tomers and prospec­tive customers 

When you enquire about our ser­vices, complete our online questionnaire, subscribe to receive emails or  signup to use our services a record is made which includes your per­son­al information. 

The type of per­son­al infor­ma­tion that we col­lect will vary depend­ing on the cir­cum­stances of col­lec­tion and the kind of ser­vice that you request from us, but will typ­i­cal­ly include: 

• your full name 

• your email address

• your health information and relevant symptoms which are necessary for us to provide our services to you

When you subscribe to our services, our third party payment provider Stripe, may also collect additional information to process your payment, such as your billing address and card details.  Ovie does not hold this information in our databases. 

Prospec­tive employees/applicants

We col­lect per­son­al infor­ma­tion when recruit­ing per­son­nel, such as your name, con­tact details, qual­i­fi­ca­tions, and work and study history. 

Before offer­ing you a posi­tion, we may col­lect addi­tion­al details such as your tax file num­ber and super­an­nu­a­tion infor­ma­tion and oth­er infor­ma­tion nec­es­sary to con­duct back­ground checks to deter­mine your suit­abil­i­ty for cer­tain posi­tions (for exam­ple, posi­tions which involve work­ing with patients). 

Busi­ness con­tacts

We col­lect infor­ma­tion when we do busi­ness with you. The per­son­al infor­ma­tion that we gen­er­al­ly col­lect may include: 

• full name

• title and position 

• con­tact details (includ­ing your busi­ness address, phone num­ber and email address) 

How does Ovie col­lect your per­son­al Information? 

• Participating in our surveys or questionnaires

• Subscribing to our newsletter (if any);

• Ordering our Services;

• Communicating with us by email, phone, social media, or in writing;

• Participating in a promotion, event, contest or online forum, or by filling out a questionnaire or survey related to our Services;

• Registering for an Account;

• Participating in a social media activity related to Ovie and our Services by clicking “like” or “share”;

• Opting in to receive notifications on your mobile phone/device;

• Participating in our surveys;

What legal grounds apply for processing your information?

We will only process your personal information where we have a legal basis to do so. The corresponding legal grounds for the processing of personal information for the above purposes are:

‍

• You have given us consent to process your personal information (for example if you have subscribed to receive emails from us, you have completed an online survey or quiz, or if you have agreed to supply of our Services); 

• Processing is necessary for the performance of a contract with you, or to prepare entering into a contract with you at your request (for example, if you place an order);

• Processing is necessary for other legitimate interests pursued by us (such as processing IP-addresses in order to prevent, detect and/or respond to abuse of our website); and

• Processing is necessary to comply with a legal obligation (for example, due to regulations we may need to retain certain customer data).

For what pur­pos­es does Ovie col­lect, hold, use and dis­close your per­son­al information? 

The pur­pos­es for which Ovie usu­al­ly col­lects, holds, uses and dis­clos­es per­son­al infor­ma­tion depends on the nature of your inter­ac­tion with us. This may include: 

• Administer your Account on our network;

• Identify you as a user in our system;

• Determine your health issues as accurately as possible;

• Choose the non-invasive solutions that correspond with you best;

• Give you the best recommendations;

• Deliver your shipments;

• Track your progress;

• Adjust your recommendations based on your progress;

• Respond to comments, requests and questions and provide customer service;

• Improve the quality of experience when you interact with our Services, including the testing of different page designs to see which performs better;

• Send you administrative email notifications, such as security or support and maintenance advisories;

• Resolve disputes and/or troubleshoot problems;

• Inform­ing you about our ser­vices and prod­ucts that may be of inter­est to you.

• Research­ing, devel­op­ing, and inno­vat­ing our prod­ucts and services. 

• Ful­fill­ing admin­is­tra­tive, man­age­ment and oper­a­tional func­tions asso­ci­at­ed with our ser­vices and prod­ucts (such as admin­is­ter­ing billing and pay­ments, qual­i­ty improve­ment activities). 

• Recruit­ment process­es (includ­ing recruit­ment of vol­un­teers, intern­ships, and work experience). 

• Respond to your enquiries related to employment opportunities or other requests;

• Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes;

• to send out notifications when changes are made to our policies and other (legal) documents which might concern you; and

• Respond­ing to sub­poe­nas and oth­er legal orders and obligations. 

• Pro­tect­ing or enforc­ing our legal rights and inter­ests (includ­ing defend­ing any claim). 

Ovie may dis­close infor­ma­tion to third par­ties to: 

• Sup­port us when pro­vid­ing our ser­vices, includ­ing con­trac­tors and ser­vice providers used for data pro­cess­ing, data analy­sis, cus­tomer sat­is­fac­tion sur­veys, infor­ma­tion tech­nol­o­gy ser­vices and sup­port, web­site and IT sys­tem maintenance/development, print­ing, archiv­ing, mail-outs, and mar­ket research. 

• Com­ply with any legal require­ments (such as where reg­u­la­to­ry author­i­ty or law enforce­ment agency requires us to dis­close your per­son­al information). 

From time to time, if you have giv­en us per­mis­sion to do so, we may also share de-iden­ti­fied infor­ma­tion with part­ner organ­i­sa­tions, such as uni­ver­si­ties, and research organ­i­sa­tions for train­ing, research, and sta­tis­ti­cal analysis. 

We may also col­lect, hold, use and dis­close your per­son­al infor­ma­tion for oth­er pur­pos­es explained at the time of col­lec­tion or oth­er­wise as set out in this Pri­va­cy Policy. 

What hap­pens if your per­son­al infor­ma­tion is not pro­vid­ed to Ovie ? 

If you do not provide us with the information we request, we may not be able to fulfil the applicable purposes of collection as described above, such as to supply our Services to you, or respond to your requests or enquiries, or tailor our website, or Services in the most beneficial way.

If you have any con­cerns about the per­son­al infor­ma­tion we have request­ed, please let us know using the con­tact infor­ma­tion pro­vid­ed at the end of this policy. 

How does Ovie Hold Information? 

Ovie takes rea­son­able steps to pro­tect your per­son­al infor­ma­tion from mis­use, inter­fer­ence, and loss and from unau­tho­rised access, mod­i­fi­ca­tion, or disclosure. 

We protect your personal information with a variety of security measures. This may include, but are not limited to, using secure registration forms, encryption of data, and restricting access to your personal information

We store infor­ma­tion in secure data­bas­es (includ­ing trust­ed third-par­ty stor­age providers) based in Aus­tralia for all per­son­al and symtpom information.

A small sub­set of con­tact infor­ma­tion to sup­port sales and mar­ket­ing activ­i­ties is man­aged and stored using a ser­vice provider in the USA. 

How does Ovie inter­act with you via the Internet?

 

Third Par­ties that Pro­vide Con­tent, Adver­tis­ing or Functionality 

Cer­tain third par­ties may serve adver­tis­ing or keep track of which adver­tise­ments users see, how often they see those adver­tise­ments, and what users do in response to them; and 

We may enable you to share cer­tain mate­ri­als on the web­sites and ser­vices we offer with oth­ers through social net­work­ing ser­vices such as Meta,  (Face­book and Instagram), Google, TikTok and LinkedIn. 

Third par­ties that pro­vide con­tent, adver­tis­ing or func­tion­al­i­ty on our web­sites and ser­vices may col­lect or receive cer­tain infor­ma­tion about your use of these web­sites and ser­vices, includ­ing through the use of cook­ies, bea­cons, and sim­i­lar tech­nolo­gies, and this infor­ma­tion may be col­lect­ed over time and com­bined with oth­er infor­ma­tion col­lect­ed across dif­fer­ent web­sites and online ser­vices. Some of these third par­ties par­tic­i­pate in indus­try-devel­oped pro­grams designed to pro­vide con­sumers with choic­es about whether to receive tar­get­ed advertising. 

If you con­nect with a social net­work­ing ser­vice while using one of our web­sites or ser­vices, we may receive and store authen­ti­ca­tion infor­ma­tion from that social net­work­ing ser­vice to enable you to log in, as well as oth­er infor­ma­tion that you allow us to receive when you con­nect with these services. 

Cook­ies, Bea­cons and Sim­i­lar Technologies 

We, as well as cer­tain third par­ties that pro­vide con­tent, adver­tis­ing, or oth­er func­tion­al­i­ty on our web­sites and ser­vices, may use cook­ies, bea­cons, and oth­er technologies. 

Cook­ies

Cook­ies are small files that store infor­ma­tion on your com­put­er, mobile phone or oth­er device. They enable the enti­ty that put the cook­ie on your device to recog­nise you across dif­fer­ent web­sites, ser­vices, devices, and/or brows­ing ses­sions. Cook­ies serve many use­ful pur­pos­es. For example: 

• Cook­ies can remem­ber your sign-in cre­den­tials so you don’t have to enter those cre­den­tials each time you log on to a ser­vice (such as by log­ging into your ovie account). 

• Cook­ies help us and third par­ties under­stand which parts of our web­sites and ser­vices are the most pop­u­lar because they help us to see which pages and fea­tures users are access­ing and how much time they are spend­ing on the pages. By study­ing this kind of infor­ma­tion, we are bet­ter able to adapt the ser­vices and pro­vide you with a bet­ter experience. 

• Cook­ies help us and third par­ties under­stand which ads you have seen so that you don’t receive the same ad each time you access a web­site or service. 

• Cook­ies help us and third par­ties pro­vide you with rel­e­vant con­tent and adver­tis­ing by col­lect­ing infor­ma­tion about your use of our ser­vices and oth­er web­sites and apps. 

When you use a web brows­er to access the Ser­vices, you can con­fig­ure your brows­er to accept all cook­ies, reject all cook­ies, or noti­fy you when a cook­ie is sent. Each brows­er is dif­fer­ent, so check the “Help” menu of your brows­er to learn how to change your cook­ie pref­er­ences. The oper­at­ing sys­tem of your device may con­tain addi­tion­al con­trols for cookies. 

How­ev­er, in doing so, you may be unable to access cer­tain pages or con­tent on our web­site or services. 

For more infor­ma­tion about inter­est-based ads, or to opt out of hav­ing your web brows­ing infor­ma­tion used for behav­ioral adver­tis­ing pur­pos­es, please vis­it www.aboutads.info/choices.

Oth­er Local Stor­age

We, along with cer­tain third par­ties, may use oth­er kinds of local stor­age tech­nolo­gies, such as Local Shared Objects (also referred to as “Flash cook­ies”) and HTML5 local stor­age, in con­nec­tion with our web­sites and ser­vices. These tech­nolo­gies are sim­i­lar to cook­ies, in that they are stored on your device and can be used to store cer­tain infor­ma­tion about your activ­i­ties and pref­er­ences. How­ev­er, these tech­nolo­gies may make use of dif­fer­ent parts of your device from stan­dard cook­ies, and so you might not be able to con­fig­ure them using stan­dard brows­er tools and set­tings. For more infor­ma­tion about dis­abling or delet­ing infor­ma­tion con­tained in Flash cook­ies, please vis­it https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html

Bea­cons

We, along with cer­tain third par­ties, may also use tech­nolo­gies called bea­cons (or “pix­els”) that com­mu­ni­cate infor­ma­tion from your device to a serv­er. Bea­cons can be embed­ded in online con­tent, videos, and emails, and can allow a serv­er to read cer­tain types of infor­ma­tion from your device, know when you have viewed par­tic­u­lar con­tent or a par­tic­u­lar email mes­sage, deter­mine the time and date on which you viewed the bea­con, and the IP address of your device. We and cer­tain third par­ties use bea­cons for a vari­ety of pur­pos­es, includ­ing to analyse the use of our web­site and oth­er ser­vices and (in con­junc­tion with cook­ies) to pro­vide con­tent and ads that are more rel­e­vant to you. 

By access­ing and using our web­sites and ser­vices, you acknowl­edge that this Pri­va­cy Pol­i­cy will apply to the stor­age of cook­ies, oth­er local stor­age tech­nolo­gies, bea­cons and oth­er infor­ma­tion on your devices and to the access of such cook­ies, local stor­age tech­nolo­gies, bea­cons and infor­ma­tion by us and by the third par­ties men­tioned above. 

Third par­ty links

In some instances, our web­sites may con­tain links to third-par­ty web­sites that are out­side our con­trol. The own­er of that site or ser­vice will have its own pri­va­cy pol­i­cy and state­ments relat­ing to your per­son­al infor­ma­tion. We sug­gest you exer­cise cau­tion and review that site’s pri­va­cy pol­i­cy and state­ments before you pro­vide per­son­al infor­ma­tion to any such third-par­ty web­site. Ovie is not respon­si­ble for the con­tent or pri­va­cy prac­tices of web­sites that are linked from our website. 

Does Ovie use or dis­close your per­son­al infor­ma­tion for direct marketing? 

Ovie may use or dis­close your per­son­al infor­ma­tion for the pur­pose of inform­ing you about our ser­vices, upcom­ing pro­mo­tions and events, or oth­er oppor­tu­ni­ties that may inter­est you.. If you do not want to receive direct mar­ket­ing com­mu­ni­ca­tions, you can opt-out at any time by using the unsubscribe link in any of the communication sent you. . 

If you opt-out of receiv­ing mar­ket­ing mate­r­i­al from us, Ovie may still con­tact you in rela­tion to its ongo­ing rela­tion­ship with you, espe­cial­ly in rela­tion to the Services you’ve subscribed to.  

How can you access or seek cor­rec­tion of your per­son­al information? 

You are enti­tled to access your per­son­al infor­ma­tion held by Ovie on request. To request access to your per­son­al infor­ma­tion please con­tact our Pri­va­cy Offi­cer in writ­ing using the con­tact details set out below. 

You will not be charged for mak­ing a request to access your per­son­al infor­ma­tion, but you may be charged for the rea­son­able time and expense incurred in com­pil­ing infor­ma­tion in response to your request. 

We will take rea­son­able steps to ensure that the per­son­al infor­ma­tion we col­lect, use or dis­close is accu­rate, com­plete and up-to-date. You can help us to do this by let­ting us know if you notice errors or dis­crep­an­cies in infor­ma­tion we hold about you and let­ting us know if your per­son­al details change. 

How­ev­er, if you con­sid­er any per­son­al infor­ma­tion we hold about you is inac­cu­rate, out-of-date, incom­plete, irrel­e­vant or mis­lead­ing you are enti­tled to request cor­rec­tion of the infor­ma­tion. After receiv­ing a request from you, we will take rea­son­able steps to cor­rect your information. 

When you con­tact us to request access to and cor­rec­tion of your per­son­al infor­ma­tion, we may need to ver­i­fy your iden­ti­ty. When you sub­mit your request, please include your full name, and con­tact details, and set out the details of your request (such as the per­son­al infor­ma­tion you would like to access or the cor­rec­tion you would like to make). 

We will take rea­son­able steps to noti­fy you of a deci­sion on the request with­in 30 days. We may decline your request to access or cor­rect your per­son­al infor­ma­tion in cer­tain cir­cum­stances in accor­dance with the Pri­va­cy Act. If we do refuse your request, we will pro­vide you with a rea­son for our deci­sion and, in the case of a request for cor­rec­tion, we will include a state­ment with your per­son­al infor­ma­tion about the request­ed correction. 

What should you do if you have a com­plaint about the han­dling of your per­son­al information? 

You may con­tact Ovie at any time if you have any ques­tions or con­cerns about this Pri­va­cy Pol­i­cy or about the way in which your per­son­al infor­ma­tion has been handled. 

You may make a com­plaint about pri­va­cy to the Pri­va­cy Offi­cer at the con­tact details set out below. 

The Pri­va­cy Offi­cer will first con­sid­er your com­plaint to deter­mine whether there are sim­ple or imme­di­ate steps which can be tak­en to resolve the com­plaint. We will gen­er­al­ly respond to your com­plaint with­in a week. 

If your com­plaint requires more detailed con­sid­er­a­tion or inves­ti­ga­tion, we will acknowl­edge receipt of your com­plaint with­in a week and endeav­our to com­plete our inves­ti­ga­tion into your com­plaint prompt­ly. We may ask you to pro­vide fur­ther infor­ma­tion about your com­plaint and the out­come you are seek­ing. We will then typ­i­cal­ly gath­er rel­e­vant facts, locate and review rel­e­vant doc­u­ments and speak with indi­vid­u­als involved. 

If you are not sat­is­fied with our response to your com­plaint, or you con­sid­er that Ovie may have breached the Pri­va­cy Act, a com­plaint may be made to the New Zealand Pri­va­cy Com­mis­sion­er (by tele­phone on 0800 803 909 or by email at enquiries@privacy.org.nz).

How are changes made to this Pri­va­cy Policy? 

Ovie may amend this Pri­va­cy Pol­i­cy from time to time. The most up-to-date ver­sion of our Pri­va­cy Pol­i­cy can be found on our web­site at www.ovie.io/privacypolicy

How can you con­tact Ovie about mat­ters relat­ed to this policy? 

If you have any ques­tions or con­cerns relat­ed to your pri­va­cy, you can email our pri­va­cy offi­cer on hello@ovie.io

©The PCOS Nutritionist Ltd (Ovie). This doc­u­ment has been issued byThe PCOS Nutritionist Ltd (Ovie) for the sole pur­pose and ben­e­fit of The PCOS Nutritionist Ltd (Ovie) and con­tains con­fi­den­tial and pro­pri­etary infor­ma­tion belong­ing toThe PCOS Nutritionist Ltd (Ovie). Unau­tho­rised use, repro­duc­tion, dis­clo­sure and/or dis­tri­b­u­tion of this doc­u­ment, in whole or in part, is strict­ly prohibited

Last updated February 2023